Payment Authorization and Billing Terms Policy

  1. Authorization: By providing your payment information, you authorize Room2Room Movers to securely store and charge your card for the agreed-upon products or services, in accordance with the terms outlined herein.
  2. Terms of Charges: Room2Room Movers may only charge your card for the agreed-upon products and services which include but are not limited to per-minute overtime fees, additional mileage, multiple service locations, convenience fees, online processing fees, credit and debit card fees and other additional balances you may owe as a result of your product or service.
  3. Cancellation and Refunds: Full refunds are available within 24 hours of booking your appointment. Moves booked within 72 hours of the appointment time, are nonrefundable. Cancellations made more than 72 hours prior to your appointment time are subject to service credit for a move in the future. Rescheduled appointments are not eligible for service credit. We allow one update to your appointment date and time, address change, and even service upgrade. Any subsequent updates or time/date changes must be made at least 72 hours in advance to avoid rescheduling fees.
  4. Data Security: Room2Room Movers maintains measures to safeguard your payment information.
  5. Dispute Resolution: Our dispute resolution process involves submitting a detailed description of the issue via email to [email protected], followed by a thorough investigation by our team within 5-7 business days, aiming to reach a fair resolution.
  6. Compliance: To ensure compliance with industry standards and regulations, we adhere to stringent measures to safeguard your payment information and maintain the security of our systems.

Damage Liability and Claims Waiver

You acknowledge and agree to the terms regarding liability for potential damages to my belongings during the moving, storage, and handyman process as outlined below:

  1. Perishable Items: I understand that certain items, such as perishable or fragile goods, may be more susceptible to damage during handling, transportation, and storage. Room2Room Movers cannot guarantee the condition of perishable items upon delivery.
  2. Exclusions: I understand that Room2Room Movers cannot be held liable for damages resulting from mechanical breakdown, improper packing or wrapping by third parties, previously damaged items, or missing/unaccounted for items.
  3. Prohibited Items: I acknowledge that Room2Room Movers is prohibited from handling, transporting, and storing items such as hazardous materials, which may include explosives, flammable liquids, corrosive substances, toxic materials, and pressured containers, living things such as pets, plants, and other living organisms, valuables and personal documents such as jewelry, money, and legal doctrines, sensitive or irreplaceable items such as heirlooms, antiques and fragile collectibles, illegal items such as illicit drugs and stolen goods, and large oversized items such as pianos, safes and oversized furniture. I agree not to include such items in the belongings to be handled, moved, and transported by Room2Room Movers.
  4. Minor Damage: I understand Room2Room Movers cannot be held liable for minor scratches or scuffs that may occur during the handling, moving, and storage process.
  5. Adding protection: I understand that Room2Room Movers has presented me the opportunity to add additional property protection to my service.
  6. Claim Process: I understand that in the event of damages, a claim must be filed before Room2Room Movers departs from the premises. I acknowledge that I must call (334)707-5582 or email [email protected] to initiate the claim process.
  7. Post-Departure Disclaimer: I understand that Room2Room Movers cannot be held liable for damages, including but not limited to personal injury, property damage, or vehicle damage, occurring after their departure from the final job premises.
  8. Indemnification: I agree to indemnify and hold harmless Room2Room Movers, its employees, agents, and representatives from and against any claims, liabilities, damages, losses, or expenses arising out of or related to the transportation, storage, or handling of my belongings, except in cases of gross negligence or willful misconduct on the part of Room2Room Movers.